Program Cancellation and Withdrawal Policy
Recreation programs must meet minimum participant requirements prior to start date of the course, typically 3 or 7 days. Courses not meeting minimum requirements will be canceled. Full refunds will be issued for departmental cancellations.
Swim Lessons/Adventure Programs/Adult and Youth Athletic Leagues:
Full refunds/transfers will only be given if notice is received 10 or more days prior to the start of a program/league. No refunds will be given if notice occurs less than 10 days prior to the start of the program.
*Aquatics: all lesson/class cancellations due to inclement weather, with the safety of our participants in mind, will be made 30 minutes prior to class whenever possible. While a single weather-related cancellation will not be made up, a second cancellation due to bad weather may be made up by adding the lost time to the remaining classes (depending on program).
*Adult Athletics: a fee will be charged to any team that no call/no shows to a game. To avoid a fee, notification must be received by noon on the day of the game. Fees must be paid prior to the following scheduled game and will differ based on sport.
Fitness/Water Aerobics Programs:
Full refunds will only be given if notice is received 24 hours prior to the start of the program. No refunds will be given for no-shows, missed classes, or if notice occurs less than 24 hours prior to the start of the program.
Adult, Enrichment, Garey Park, Senior Adult, Tennis, Youth Athletic Programs:
Full refunds will only be given if notice is received 3 or more days prior to the start of program. If notice is received less than 3 days prior to the start of the program, a partial refund may be issued based on any classes attended, plus a 20% withdrawal fee will be held. No refunds will be given for no-shows or missed classes.
Day Camps/Spring Break Camps/Summer Camps:
Refunds, minus a 20% withdrawal fee for day camps, will only be given if notice is received 7 or more days prior to the start of camp. Refunds, minus the 20% nonrefundable deposit for spring break camps and summer camps, will only be given if notice is received 7 or more days prior to the start of camp. No refunds will be given with less than 7 days’ notice. Complete refunds (including deposits) will only be given for departmental cancellations. Because of staffing requirements, fees will not be prorated for partial attendance; spring break and summer camp tuition is based on a full week.
Challenge Course Programs/Private Outdoor Adventures:
A 20% nonrefundable reservation deposit is due at the time of booking. The remaining program balance is due 14 days prior to the program start date. If the balance is not paid in full 14 days prior, the program will be canceled, and the 20% reservation deposit will be forfeited. Refunds, minus the 20% nonrefundable reservation deposit, will only be given if notice is received 14 or more days prior to the program start date. No refund will be given with less than 14 days’ notice. For weather-related cancellations, an attempt will be made to reschedule the program. If rescheduling is not an option, a complete refund (including the deposit) will be issued.